The other day, I sent a text message to a friend and it read, “Ok I’m done just sitting around if I can help out let me know.” After I sent the message, I re-read it and realised that I had sent the wrong message. What I meant to say was, “I’m done. Just sitting around. If I can help out, let me know.” There is a world of a difference between the first message and the second message. The first sounds like I’m frustrated with sitting around and I want to do something about it. The second one sounds like I just finished what I was doing and now I’m sitting around. If I can help out, I’m available.
This text message is not the first and won’t be the last text that sends the wrong idea. Everyday, more and more people are using text messages, instant messages, social networking sites and e-mail to communicate with one another. Everyday, fewer and fewer people choose to meet in person or even pick up the phone.
When we have a face-to-face conversation with someone, we have a number of factors that help us get the message across. We have our eye contact, body language, vocal inflection and most importantly, the ability to correct a miscommunication immediately. Over the phone, conversations still have the vocal inflection and ability to correct a miscommunication. With a text message, you simply have typed words, often with poor grammar, and the way your message will be interpreted is at the mercy of the one receiving the message. At least we have emoticons that allow us to set the tone of the message.
So if face-to-face communication at its best is still challenging, what hope is left for us who choose to communicate via text messages, instant messages, email and social networking sites? How can we be sure that we are communicating effectively?
It is important that we take effective communication into consideration when we send a text or instant message. We can start by simply proof reading our text messages to ensure that we are sending the clearest message possible. But more importantly, at some point, it would be wise to check in either over the phone or face-to-face with the person we are texting, to make sure that there wasn’t a communication breakdown. Use of emoticons helps as well. – blog.asha.org